Last updated: June 2026.

We want you and your pet to love CalmPaws. Every order is backed by our 30-day money-back guarantee.

30-day guarantee

If you're not happy within 30 days of delivery, email support@calmpaws.com and we'll arrange a full refund of the purchase price — you don't even need to return the diffuser.

How to request a refund

Email support@calmpaws.com with your order number and we'll take care of the rest. Approved refunds are issued to your original payment method within 5–10 business days.

Subscriptions

You can pause, skip, or cancel your subscription at any time from your account or by contacting support. Cancellations apply to future orders.

Damaged or wrong items

If anything arrives damaged or incorrect, contact us within 14 days and we'll replace it at no cost.